Help and support
Questions, problems, or someone bothering you? We're here.
Contact us
- Help with the app: support@y.waalyx.com
- Report a person or safety problem: safety@y.waalyx.com
- Privacy questions and requests: privacy@y.waalyx.com
How to report someone
You can report a person, a message, a post, a comment or a space from inside the app.
- A person: open their profile or your chat with them, tap ⋮ (top right), then Report.
- A message: press and hold the message, then tap Report.
- A post, comment or space: tap ⋮ on it, then Report.
- Pick a reason and tap Send report. You can block them at the same time.
What we see. Personal, dating and business chats and private spaces are end-to-end encrypted, so we can't read them. When you report something there, your phone sends us a copy of only the item you report. The app tells you before it sends.
They aren't told. The person you report never finds out who reported them.
What happens next. We look at every report within 24 hours. We may warn the person, remove the content, or ban the account. Child abuse is reported to NCMEC and the account is banned straight away. See our child safety standards.
No app? Email safety@y.waalyx.com with what happened and the person's name as shown in the Y app. Don't send us sexual images of anyone under 18, even as evidence: describe them instead.
How to block someone
Open their profile or your chat with them, tap ⋮, then Block. They can't see you, message you or find you, and they aren't told. To unblock: Profile › Settings › Blocked people.
How to delete your account
In the app: Profile › Settings › Delete account, then type the code we text you. No app? See Delete your account.
Questions
Can Y read my messages?
No. Personal chats, message requests, match chats, business chats and private spaces are end-to-end encrypted. Only the people in them can read them. Public spaces are different: they are visible to anyone who joins, and the app says so at the top.
Who can see my phone number and username?
Nobody. They are never shown on your profile, in search results or in your QR code. People can find you if they already have your number (you can turn off Find me by phone number in Settings) or if they type your exact username.
Is my birthday or age shown?
Your birthday is never shown. Your age is shown on your Discover card. We use your birthday to check you are 18 or older, and for the age filter in Discover.
Do people see where I am?
No. If you turn on location, your phone sends us only a rough area of about 5 km. Your Discover card shows a rough distance, like "10 km away" (never closer than 5 km), or the city you picked. Turn location off any time with Stop using my area or in your phone's settings.
How do I meet people for dates?
In Discover, tap Filters and set Looking for to Date or Both. Choose who you want to see, and add "I am" in Edit profile. If you both like each other, the chat opens in Chats › Matches. To stop showing up, turn off Show me in Discover in Settings.
Someone keeps messaging me. What can I do?
People you aren't connected with can send you up to 3 messages a day until you reply. Delete the request and they aren't told. Block them to stop them for good. You can also turn off Message requests in Settings.
I got a new phone. Where are my chats?
Your chats are encrypted and stored only on your phone, so a new phone starts with an empty chat history. Your friends, spaces and profile are still there. Encrypted backups are coming in a later update.
Can I change my phone number?
Not in the app yet. Email support@y.waalyx.com from the email on your account and we'll help.
I didn't get my code.
Check the number and country, wait a minute, then tap Resend. You can ask for 3 codes every 15 minutes. If you added an email, you can sign in with an email code instead.
How do I stay safe when meeting someone?
- Meet in a busy public place, and get there and back on your own.
- Tell a friend where you're going and who you're meeting.
- Never send money, gift cards or crypto to someone you met online, whatever the story. Report anyone who asks.
- Don't share your home address, workplace or financial details early on.
- Trust your gut. You can leave, block and report at any time.
We don't run background checks on users.
How do I run a business on Y?
Create a public space, then in its settings choose Business and a category. Customers can then message you from your space. You can add staff, who can read and reply to new messages. Businesses can't message people first. Want a verified badge? Email support@y.waalyx.com.