Delete your Y account
You can delete your Y account and its data at any time, with or without the app.
With the app (fastest)
- Open the Y app and go to the Profile tab.
- Tap Settings (top right).
- Scroll to the bottom and tap Delete account.
- Type the code we text to your phone number to confirm.
Without the app
Deleted the app, or using a computer? Delete your account here. We text a code to the phone number on your account to check it's you.
This form needs JavaScript. You can also ask us by email instead (below).
Can't get the code?
Lost the phone number? Email support@y.waalyx.com with the subject Delete my account, from the email on your account if it has one. We'll find a safe way to check it's you. We can't delete an account unless we're sure it's yours. Never send anyone a code you didn't ask for.
What we delete
As soon as you confirm, you are signed out on every device, and nobody can see or find you any more. Within 30 days we delete:
- your profile: name, username, bio, interests, photos and shorts;
- your phone number, email and birthday;
- what you're looking for, your Discover filters, likes and passes, your location area, and your settings;
- your posts, comments and reactions in public spaces, and public spaces you own that have no admin to take them over (otherwise the longest-standing admin becomes the owner);
- your devices, notification tokens and encryption keys;
- any encrypted messages still waiting on our servers for delivery;
- your friend and match connections, and your contact matches.
What we may keep
- Messages already delivered stay on the phones of the people you sent them to. They are end-to-end encrypted and we can't reach them.
- Safety records: if you were reported or banned, we keep a record of the report and the action for up to [1 year / PERIOD TO BE SET], to stop banned people coming back and to answer appeals. A banned phone number is kept only as a scrambled code (hash).
- Legal holds: anything we must keep by law, or for a police request or legal claim, for as long as that requires. Child abuse reports are kept as US law requires.
- Backups: our database backups roll over, so deleted data disappears from them within [35] days.
Just want a break?
You don't have to delete everything. In Settings you can turn off Show me in Discover, Find me by phone number, Message requests and notifications, or simply log out.